Shipping & Returns
Shipping Info & Policy
Our shipping policy on New Wave Therapy products is a very simple one; we ship all items through USPS (United States Postal Service) Priority Mail Service. We have found this to be the most effective for both the purchaser and our company. In the event that products are shipped directly from one of our suppliers, it is the responsibility of that company to maintain an open line of communication with New Wave Therapy so that we can relate to our clients.
When we act as a sales agent for specific products and lines we assume a portion of that responsibility in order to maintain an open relationship between supplier and client.
Return & Exchange Policy
Thank you for purchasing our products offered on the New Wave Therapy website.
We offer a full money-back guarantee for all purchases made on our website. If you are not satisfied with the product that you have purchased from us, you can get your money back no questions asked. You are eligible for a full reimbursement within 14 calendar days of your purchase.
After the 14-day period, you will no longer be eligible and won't be able to receive a refund. We encourage our customers to try the product in the first two weeks after their purchase to ensure that it fits their needs.
We also offer shipping of all of our products. as well as any products that we act as sales agents for; available through this website (https://newwavetherapy.com).
If you have any additional questions or would like to request a refund, feel free to contact us through the CONTACT AREA located at the bottom of this page.